Last updated: April 2026
By accessing and using the ROOOTEL website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
ROOOTEL is an accommodation booking platform that connects guests with property owners. We act as an intermediary and do not directly own or operate the listed properties.
You must provide accurate information when creating an account and are responsible for maintaining the security of your account credentials.
Each person may only create one account. Accounts are for individual use and may not be transferred to others.
Payment is required to complete a booking. Prices may include taxes and platform fees, which will be clearly displayed during checkout.
Bookings are subject to confirmation by the property owner. If the owner rejects your booking, you will receive a full refund.
Cancellations and refunds are handled according to our Refund Policy. The refund amount depends on how far in advance you cancel relative to your check-in date.
The following conduct is prohibited:
Owners must ensure their listing information (photos, descriptions, pricing, availability) is accurate and up to date.
Owners must comply with all applicable local laws and regulations regarding their property listings.
ROOOTEL acts as an intermediary platform and is not directly liable for the condition, quality, or accuracy of property descriptions. Disputes related to properties should first be resolved between the owner and guest, with our support team available to assist.
We reserve the right to suspend or terminate your account, with or without prior notice, if you violate these terms. You may also request account deletion at any time.
We may revise these terms from time to time. Significant changes will be announced on the website and communicated via email. Continued use of the service after changes constitutes acceptance of the revised terms.
If you have any questions about these Terms of Service, please contact us at support@roootel.com.